Health & Safety
At Play City, your family's safety and wellbeing come first. Here is how our team keeps every visit fun, safe, and clean.
Safety FAQWe Sanitize Our Facilities
At Play City, we take cleanliness seriously. Our team consistently cleans and sanitizes all play equipment and common areas throughout the day, using high-grade disinfectants to ensure a safe, germ-free environment for all our visitors.
- Daily sanitization of all structures & surfaces
- Hand sanitizing is available throughout the facility
- Hourly wiping of high-touch areas
Visitor Responsibility
While we work hard to keep up a safe and clean environment, all visitors are required to take responsibility for their own safety and the safety of others. Please follow these guidelines to help maintain a safe, fun experience:
- Only use equipment as directed
- Children should be under adult supervision at all times
- Please take advantage of our sanitation station
- If any equipment becomes damaged, report it to staff immediately
At Play City, we ask all visitors to follow these guidelines, as this reduces the risk of injury or damage. When you enter our facility, you acknowledge that you are participating at your own risk.
Safe Play Guidelines
To make sure Play City is fun for everyone, we have a few important rules for safe play:
- No running or rough play
- Slide feet first
- Follow all posted signage and rules
- Avoid overcrowding play structures
- Always be aware of others around you
Our staff wants you to have fun, too! They’re here to help and ensure everyone enjoys safe play, so please follow their instructions–this way, everyone can have a fun and safe experience at Play City.
Waiver & Acknowledgment of Risk
Before entering Play City, all visitors must sign a waiver acknowledging that they understand the risks involved in physical activities. By signing the waiver, you agree to follow all rules and guidelines set forth by the facility.
- All visitors must sign the waiver before participating
- Parents/guardians must sign on behalf of minors
- Waiver is available online for easy access
Grip Socks Required
Our grip socks are extra grippy, so little feet stay planted when they should. For everyone's safety, grip socks are required at all Play City parks, and you can grab a pair on site.
Frequently Asked Questions
What safety measures does Play City take to ensure cleanliness in the space?
We perform a daily deep cleaning and hourly disinfection of high-touch surfaces using high-grade disinfectants.
Is hand sanitizer available for guests?
Yes, hand sanitizing stations are located throughout the facility for visitors’ convenience.
What are the rules for safe play at Play City?
Key rules include no running, sliding feet first, avoiding rough play, and following all posted signage.
Do children need to be supervised?
Yes, all children must be under adult supervision at all times to ensure safe play.
What should I do if I notice damaged equipment?
Please report any damaged equipment to staff immediately for prompt action.
