Effective Date: 11/15/2024

Play City ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase tickets to our kids' play center.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and payment information (e.g., credit/debit card details)
• Information related to your children (e.g., names, ages) for safety and booking purposes

1.2 Non-Personal Information

• Browser type and version
• Device information
• IP address
• Website usage data (e.g., pages visited, time spent)

2. How We Use Your Information

We use the collected information to:

• Process ticket purchases and payments
• Confirm and manage reservations
• Communicate important updates (e.g., policy changes, event notifications)
• Improve our website and services
• Ensure the safety and security of our play center

3. Sharing Your Information

We do not sell your personal information for money. To provide our services and show you relevant offers, we may share limited identifiers and website activity with advertising and analytics partners. Under California law this may be considered a sale or sharing even when no money changes hands. California residents can opt out (see the California Privacy Rights section below). We may also share your information:

• With trusted service providers (e.g., payment processors, email service providers) to fulfill business operations
• If required by law or to protect our legal rights

4. Payment Security

All payment transactions are processed securely through third-party providers that comply with PCI-DSS standards. We do not store your payment details on our servers.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, understand how our site is used, and deliver relevant marketing, including reminders if you start a booking but do not finish. For details, see our Cookie Policy. You can disable cookies in your browser settings, but this may affect website functionality. We honor Global Privacy Control (GPC) browser signals as an opt-out of the sharing of your personal information for targeted advertising.

6. Protecting Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system can guarantee absolute security.

7. Children's Privacy

We do not knowingly collect personal information directly from children under 13 without parental consent. Information regarding children is only collected from parents or guardians as part of the booking process.

8. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To exercise your rights, contact us at 1-888-264-2303.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information.

Categories we collect and share. We collect identifiers, contact details, payment information, and internet activity such as pages visited. We may share identifiers and internet activity with advertising and analytics partners to deliver relevant marketing, including reminders when a booking is started but not completed. Under California law this sharing may be considered a sale or sharing even when no money changes hands.

Your rights. You have the right to know what we collect and how it is used, request deletion, correct inaccurate information, opt out of the sale or sharing of your personal information for targeted advertising, and not be discriminated against for exercising these rights.

How to opt out. Use the "Do Not Sell or Share My Personal Information" link in our footer, or contact us at 1-888-264-2303. We honor Global Privacy Control (GPC) browser signals as a valid opt-out.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Play City

Phone: 1-888-264-2303

Address: 1990 University Dr. Vista, CA 92083 / 11530 4th St Rancho Cucamonga, CA 91730

By using our website or purchasing tickets, you consent to the terms of this Privacy Policy.