Effective Date: 11/15/2024

Play City LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase tickets to our kids' play center.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and payment information (e.g., credit/debit card details)
• Information related to your children (e.g., names, ages) for safety and booking purposes

1.2 Non-Personal Information

• Browser type and version
• Device information
• IP address
• Website usage data (e.g., pages visited, time spent)

2. How We Use Your Information

We use the collected information to:

• Process ticket purchases and payments
• Confirm and manage reservations
• Communicate important updates (e.g., policy changes, event notifications)
• Improve our website and services
• Ensure the safety and security of our play center

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information:

• With trusted service providers (e.g., payment processors, email service providers) to fulfill business operations
• If required by law or to protect our legal rights

4. Payment Security

All payment transactions are processed securely through third-party providers that comply with PCI-DSS standards. We do not store your payment details on our servers.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. Cookies help us understand user behavior and preferences. You can disable cookies in your browser settings, but this may affect website functionality.

6. Protecting Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system can guarantee absolute security.

7. Children's Privacy

We do not knowingly collect personal information directly from children under 13 without parental consent. Information regarding children is only collected from parents or guardians as part of the booking process.

8. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To exercise your rights, contact us at 1-888-264-2303.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Play City LLC

Phone: 1-888-264-2303

Address: 1990 University Dr. Vista, CA 92083 / 11530 4th St Rancho Cucamonga, CA 91730

By using our website or purchasing tickets, you consent to the terms of this Privacy Policy.