Effective Date: 11/15/2024

Welcome to Play City LLC! By purchasing tickets or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Play City LLC website (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Agreement"). If you do not agree with any part of the terms, you must not use this Site.

2. Ticket Purchase and Pricing

• All tickets sold through the Play City LLC website, or through the integrated Roller platform, are for entry to the specified Play City kids’ play center.
• Ticket prices are listed on the Site and are subject to change at any time without prior notice.
• Tickets are non-refundable and non-transferable unless otherwise stated.
• Tickets are valid only for the date and time specified at the time of purchase. Changes to the date or time may be allowed depending on availability and at the discretion of Play City LLC.
• Discounts, promotions, or special offers may be offered from time to time, and are subject to the terms of the offer.

3. Children's Safety and Supervision

• Children must be supervised by a responsible adult at all times while on Play City premises. Play City LLC is not responsible for the supervision or safety of children.
• The parent or guardian must ensure that children follow all posted safety guidelines and rules within the play center.

4. Age Restrictions

• Play City LLC is designed for children 0 - 12. Children outside of this range may not be permitted entry without prior approval.
• Some activities or areas within the play center may have additional age, height, or weight restrictions for safety reasons.

5. Health and Safety

• Guests are required to follow all health and safety protocols outlined by Play City LLC, including but not limited to: hygiene practices, wearing appropriate footwear, and compliance with staff instructions.
• Play City LLC reserves the right to refuse entry to individuals displaying symptoms of illness or not complying with health guidelines.
• Play City LLC is not responsible for any accidents, injuries, or illnesses that occur while visiting the play center.

6. Conduct and Behavior

• Play City LLC reserves the right to remove any individual from the premises who exhibits disruptive, aggressive, or inappropriate behavior.
• Any damage caused to the facilities or equipment by guests will be charged to the responsible party.

7. Liability

• Play City LLC is not liable for any loss, damage, or injury sustained while on the premises.
• By purchasing tickets, the customer assumes full responsibility for any risks associated with visiting the play center.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy, accessible in the footer, for information on how we collect, use, and protect your personal information.

9. Changes to Terms

Play City LLC reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated "Effective Date." Continued use of the Site constitutes acceptance of those changes.

10. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us at:

Play City LLC

Phone: 1-888-264-2303

Address: 1990 University Dr. Vista, CA 92083 / 11530 4th St Rancho Cucamonga, CA 91730