Effective Date: 7/24/2026

This policy explains how refunds, cancellations, and changes work for purchases made online or in person at Play City Vista and Play City Rancho Cucamonga. It works together with our Terms of Service.

1. Day Passes

Day passes are non-refundable. You can move your pass to a different date free of charge any time before your visit date by calling your venue. If you miss your visit, call us within 30 days and we will rebook you at no charge.

2. Play Packs (5-Visit and 10-Visit)

Play Packs are non-refundable. They never expire, are transferable, and can be used any day at either venue.

3. Birthday Parties

Party deposits and balances reserve your private room, staff, and date, so they are not refundable to your original payment method. You can reschedule your party free of charge one time up to 7 days before your party date. If you need to cancel, everything you have paid converts to Play City Credit, a digital gift card that never expires and works on parties, day passes, memberships, and anything at Play City.

4. Memberships

Memberships renew monthly until canceled. Cancel anytime at the front desk or by phone; cancellation stops future monthly charges and your membership stays active through the period you already paid for. Monthly payments already charged are not refunded. A first month charged at activation is not refundable once the membership has been used for a visit or once any related Play City Credit has been issued.

5. Play City Credit and Gift Cards

Play City Credit and gift cards never expire and are not redeemable for cash, except that balances under $10 are redeemable for cash on request as required by California law.

6. If We Cancel

If Play City cancels your booking (for example, a closure), you choose: a full refund to your original payment method or Play City Credit.

7. How to Cancel or Reschedule

Call Play City Vista at (442) 273-6173 or Play City Rancho Cucamonga at (840) 999-5860, or reply to your confirmation email.

We may update this policy from time to time; changes apply to purchases made after the updated effective date.